Frequently asked questions

Dial A Deal is a personal eBay shopping assistant. You connect your own eBay account once, then tell us what you want — by phone or web — and we search eBay, find the best deal, and place the order on your account. eBay charges your card for the item and Dial A Deal charges a separate service fee. We then support you through delivery, returns, and any issues.

Yes — you connect your own eBay account once. You sign in on eBay's own page (we never see or store your eBay password), which lets us search and check out on your account through eBay's member checkout — and means eBay's buyer protection is yours. After that, just call or shop online and we do the work.

Your item is paid through eBay's own secure checkout, and our service fee is processed by a PCI DSS Level 1 certified provider. We never store your full card number or security code. On the phone you enter your card on your keypad so our team never hears your card digits. See our Security & PCI page for full detail.

After you approve the total, our system asks you to enter your card on your phone's keypad (DTMF). The tones are captured securely by our payment provider and masked from agents and call recordings, so nobody at Dial A Deal sees or hears your card number.

You'll see two charges: eBay charges your card for the item price plus any shipping and taxes set by eBay/the seller, and Dial A Deal charges a separate service fee. We always show the complete, itemized total — and which part each charges — before you approve. There are no hidden charges or markup. Exact fee terms are in our Terms of Service.

Never. We show or read back the exact item and full total, and we only charge your card and place the order after you clearly approve.

If an item is eligible, we start the return with the seller, arrange a label where possible, and process your refund to your original payment method once the return is accepted. Eligibility and timelines follow eBay's and the seller's policies, including the eBay Money Back Guarantee where it applies. See Order help.

Call or message us with your order reference. We'll contact the seller on your behalf, open a case, and escalate through eBay's buyer protection if needed — all the way to a refund or replacement.

No. Dial A Deal is independent and not affiliated with, endorsed by, or sponsored by eBay Inc. We integrate with eBay's official APIs to provide our service. Items are sold by third-party eBay sellers. "eBay" is a trademark of eBay Inc.

Only what we need to complete and support your order — a secure link to your eBay account (an access token, never your eBay password), your request, delivery and contact details, a payment token for our service fee (never the full card number), and order references — retained per our Privacy Policy. You can request access or deletion at any time.